Customer Focused Results
Aligning customer technology initiatives with an overall business strategy that leverages leadership, best practices, partner and vendor management, and implementation support to build deeper relationships with our customers, collaborate more effectively with partners, and to put ideas and opportunities into action.
Virtualization Transition
Recently engaged to lead cross-organizational work streams including: overall program management, virtualization strategy and process development, technology architecture and solution roadmaps, multi-vendor program tracks & execution, infrastructure build-outs and application migrations, lifecycle management, and operational support models with ROI and business case justifications.
Infrastructure Planning
Co-chaired & defined business & technical requirements for $156M data center consolidation program including the end-state infrastructure; application consolidation processes, protection of high-risk data, and technology roadmaps for server & network virtualization, storage optimization, private & public cloud services, and operations.
Service Centric Solutions
Provided detailed value recommendations for strategic technology and business choices, and decision criteria for enhancing return on investment scores. Credited with development of the business case for Customer Care’s business and IT strategy, technical roadmap, and integration approach for expanding contact center applications, operations, and infrastructure technologies to support growth, sales effectiveness and support services expansion.
Security Assurance
Developed and advanced information security and risk mitigation strategies within Fortune 50 firm; mitigated technology compliance and business risks (e.g., SAP GRC, $32B online ordering); directed and defined services and security architecture roadmaps and standards for IBM, SAP, Oracle, EMC and NTAP environments including: storage optimization, application consolidation, virtualization, web & mobility, and security services.